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Title
Text copied to clipboard!IT Support Technician
Description
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We are looking for a dedicated IT Support Technician to join our team. The ideal candidate will have a strong background in IT support and troubleshooting, with a passion for helping others solve technical issues. As an IT Support Technician, you will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software problems, and ensuring the smooth operation of our IT systems. You will work closely with other IT professionals to maintain and improve our technology infrastructure. This role requires excellent communication skills, a keen attention to detail, and the ability to work under pressure. You will be expected to handle a variety of technical issues, from simple password resets to complex network problems. The successful candidate will be proactive, resourceful, and able to work independently as well as part of a team. If you have a strong technical background and a desire to help others, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Provide technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues.
- Install, configure, and maintain computer systems and networks.
- Monitor and maintain IT infrastructure to ensure optimal performance.
- Assist with the setup and deployment of new hardware and software.
- Maintain accurate records of support requests and resolutions.
- Collaborate with other IT staff to resolve complex issues.
- Provide training and guidance to end-users on IT systems and software.
- Perform regular system updates and backups.
- Ensure security and privacy of networks and computer systems.
- Assist with the development and implementation of IT policies and procedures.
- Respond to emergency technical support requests outside of regular hours.
- Maintain an inventory of IT equipment and software licenses.
- Assist with the management of user accounts and access permissions.
- Stay up-to-date with the latest technology trends and best practices.
Requirements
Text copied to clipboard!- Proven experience as an IT Support Technician or similar role.
- Strong knowledge of computer hardware, software, and networks.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Attention to detail and strong organizational skills.
- Ability to manage multiple tasks and prioritize effectively.
- Experience with Windows, Mac, and Linux operating systems.
- Familiarity with network protocols and security practices.
- Ability to lift and move computer equipment as needed.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
- Bachelor's degree in Information Technology or related field preferred.
- Experience with remote support tools and techniques.
- Knowledge of cloud computing and virtualization technologies.
- Ability to work under pressure and meet deadlines.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with troubleshooting hardware and software issues?
- How do you prioritize and manage multiple support requests?
- What steps do you take to ensure the security of IT systems?
- Can you provide an example of a complex technical issue you resolved?
- How do you stay current with the latest technology trends and best practices?
- Describe a time when you had to explain a technical concept to a non-technical user.
- What remote support tools have you used in the past?
- How do you handle emergency technical support requests outside of regular hours?
- What experience do you have with network protocols and security practices?
- Can you describe your experience with different operating systems (Windows, Mac, Linux)?